uxdesign.cc/designing-a-chatbot-conversation-how-to-keep-users-in-the-loop-4d3a29e44de4
Joe Toscano⚡
Experience Designer—R/GA at Google. Guest blogger—InVision, uxdesign.cc, & Muzli. Changing the world with a smile, design & some code. #TheHunt
Feb 1, 2017
Designing A Chatbot Conversation: How To Keep Users In The Loop
This is Part 4 in a 5 part series about why a chatbot was the hardest thing I’ve ever designed. This article will explain the best practices of designing a conversation—the core of your experience.
This series is a follow-up to The Ultimate Guide to Chatbots article I wrote and a sample of what’s to come from my follow-up eBook, The Ultimate Guide to Chatbots.
If you haven’t already, I’d check out Part 1, Part 2, & Part 3 at some point too.
Check out more of this well written piece by Joe here.